GPS Vehicle Tracking
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GPS Fleet Management
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GPS Passive Solution
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GPS Hybrid Solution
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GPS Telematics Solution
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FREQUENTLY ASKED QUESTIONS - FAQ
Q. What is
geomama
?
A.
geomama
is a real time vehicle tracking and fleet management system developed & maintained by
Geo&Logic GIS Solutions LLC
, Dubai U.A.E. The software is web enabled & can be availed on a subscription basis.
geomama
uses state of the art
GPS
devices and brings real-time vehicle locations combined with Telematics to various client requirements.
Q. Are you seeking resellers?
A.
Geo&Logic GIS Solutions LLC
is currently developing a national distribution plan; we are looking for resellers & partners in the GCC & wider Middle East. If your company is interested in partnering with G & L, please contact us at
sales@geoandlogic.com
Q. What is Telematics vs.
AVL
?
A.
Telematics: is a wireless communications system designed for the collection and dissemination of data. Applications include vehicle-based electronic systems, mobile telephony, vehicle tracking and positioning, on-line navigation and information services and emergency assistance. Static applications include stock control (automatic ordering), and monitoring of utilities meters.
Q. What sort of report I can get?
A.
Fleet Reporting
The
geomama
Online Report Center generates detailed activity reporting on driver and vehicle performance.
geomama
Reports provide vehicle activity details such as vehicle speed, distance, stop and start times. This vehicle data provides a historical record of the vehicle's activities that can be utilized to confirm 'on the job' times and protect your road warriors with detailed records of their whereabouts. Report data can be exported into corporate databases via XML or HTML
You can get reports for travel time and stopped time, trip duration, over speeding, geofence and landmark report. Other Types of reports like ; Vehicle Activity Reports, Exception Reporting, Vehicle Status and the Telematics Repor, Salik report & maintenance report.
Q. What is a Web based solution?
A.
Many vehicle tracking solutions require software to be installed on your computer. In this scenario you are left with the hassle of loading, configuring, maintaining and upgrading the application.
With the
geomama
web based vehicle tracking solution, we take care of all the hassles for you. Our web based vehicle tracking software is run and maintained by us, the experts. All you need is a web browser (such as Microsoft Internet Explorer 6.0 or above) to access the system.
Simply put, there is no software to load, maintain, or upgrade, thereby reducing ongoing costs, time and headaches.
geomama
handles all the maintenance and upgrades the Internet vehicle tracking software as and when needed, without you having to know or do anything.
The major advantage of a web based vehicle tracking solution is you can work from any internet enabled computer. Manage your fleet from any office, home, or on the road, all with no additional setup or maintenance fees.
Imagine being out of town or in another country, yet having complete real time access to all your fleet's information. Or imagine wooing a potential client with a live demonstration of your ability to track goods, all from the client's premises.
Q. How the device
GPS
installed?
A.
The device is installed in your vehicle by certified auto electricians. For any installations, customers can schedule an appointment with
geomama
support center (24/7) and the electrician will visit your place in a day’s time.
Q. What makes
geomama
unique?
A.
geomama
tracking solution is one of the most experienced
GPS/
GPRS
/
GSM
tracking vendors using a very friendly, reliable software, with a lot of functionalities covering all your needs and demands that can be further customized according to your business operations. In particular,
geomama
was one of the first solution providers for terrestrial applications. The near real-time delivery of data and messages using
geomama
can be crucial in emergency situations like theft and robberies.
Q. what is the warranty for my device?
A.
Geo&Logic GIS Solutions LLC
provides a warranty of 1 year for the
AVL
hardware from the date of purchase.
Q. Do you provide extended warranty?
A.
No, but you can opt to be covered by our annual maintenance plan at a very low cost.
Q. Do you provide extended warranty?
A.
No, but you can opt to be covered by our annual maintenance plan at a very low cost.
Q. How much does the SIM card cost me?
A.
Normally,
Geo&Logic GIS Solutions LLC
is installing
AVL
’s in client vehicles with pre-configured
GPRS
SIM cards. The
GPRS
/
GSM
enabled SIM card used in the
AVL
is the property of
Geo&Logic GIS Solutions LLC
. No cost will be charged from the client for purchase, activation, rentals, usage of
GPRS
SIM cards.
However if the vehicle goes out the country, roaming charges applicable will be charged.
Again, if the customer would like to use voice facility for two way communication, the billed amount for voice calls will be charged from the customer.
* For retail purchases of
geomama
devices (
geomama
Starter Kit-from shopping malls or retail shops), SIM card will not be included with the pack. The customer is requested to buy a
GPRS
enabled SIM card from the
GSM
provider and use it as per the instructions.
Q. Do you support voice enable sim card?
A.
We do support voice enabled SIM card based on the requirement. If the client requires two way voice communication or panic button, then the voice enabled SIM card is required.
Q. Is it possible to have my own SIM card?
A.
Yes, it is possible.
Q. What is the primary ROI for fleet customers?
A.
geomama
helps to achieve increased efficiency and productivity of fleets. Refer to the ROI calculator that provides an analysis tool for presenting the benefits of location services.
geomama
delivers a robust, always on, Internet capable fleet area network. A platform that a fleet manager can build on incrementally as their unique application needs arise.
Q. Does
geomama
support roaming options ?
A.
Yes, roaming is supported but roaming costs on the SIM card are billed separately.
Q. Do you need to install the control software?
A.
No,
geomama
tracking solutions & Fleet management is a web based system. Since the system is accessible through web browser, there is no need to be installed locally on your PCs. Simply connect to www.
geomama
.com from any PC connected to the internet and enter your user name and password to begin to use the service. No installation or local updating on your company computers.
geomama
can also be used in a multi-user, multi-branch and multi-company mode.
Q. How often can the device transmit signals?
A.
The device is configured to transmit signals frequently when it is travelling and less frequently when it is stopped.
The
AVL
unit transmits signals based on distance & time interval configurations. In the ideal case, devices are configured to send position updated on each kilometer. Based on the criticality of operation, the duration of signals can be customized to provide more accuracy. Apart from this,
geomama
servers are frequently sending keep-alive signals to the devices to make sure that
GPS
system is not tampered and is working without fail.
Q. What are the top fleet management issues?
Q. What are the top fleet management issues?
Productivity
Unnecessary Overtime
Routing / Navigation
Excessive Fuel / Mileage
Workload distribution
Employee Safety
Merchandise / Asset /Cargo security
Customer service
Moonlighting & personal usage of vehicle
Dispatching accuracy (required technician for each job)
Communications – workers not responding to back office
Work flow status
Real-Time Reporting
Maintenance Scheduling
Safety
Q. Is
geomama
tracking solution data secure?
A.
Data security policy of
Geo&Logic GIS Solutions LLC
geomama
Servers receive real-time signals from
AVL
s (operating from different parts in the world) at its ‘ G&L Network Operations Center ’ in Dubai, United Arab Emirates.
geomama
system allows enterprise users to conveniently log onto its portal to retrieve and interpret information about their assets.
Data access is customer controlled through password security.
We control physical security in relation to the information and personal data that is contained at our facilities and restrict access to the site, buildings, computer rooms, office desk, technology areas, equipment and other facilities where unauthorized access by people could compromise our security.
It’s is
Geo&Logic GIS Solutions LLC
’s data security policy to not to use any of the personal data for any advertisement purpose, and we can assure you that the data with
Geo&Logic GIS Solutions LLC
is secure.
Q. How does
geomama
tracking solutions work?
A.
geomama
servers listens to the
GPS/
GPRS
/
GSM
enabled
AVL
(Automatic vehicle locators) fixed in client vehicles which are sending
GPS
signals 24/7. The
AVL
acquires position signals from the satellite & sends it back to
geomama
servers through
GPRS
.
geomama
system analyzes the position signal & stores it in the database.
Clients can view the real-time movement of vehicle by logging into the website using secure login process, with the help of easy-to-use interactive web maps, users can quickly and easily identify their vehicles on the Internet, saving valuable time with point-and-click simplicity.
Q. What fleet management services are available?
A.
Location Services
GPS
Fleet Tracking
Basic web-based fleet tracking - Internet based mapping solution that provides basic tracking and mapping capability. (
geomama
Online +Plus - Local Map Database, using google map.
Enhanced fleet tracking – our Internet based portal supported by a local mapping database that provides enhanced routing and location mapping with customer or landmark capability.
Geofencing: A Geofence can set up a virtual boundary that will trigger a predefined response via an e-mail to e-mail pager phone etc. (alert to phone or PDA) when crossed by a vehicle.
Polling: Individual vehicles can be polled for their location on-demand in situations where only present position information is desired The ability to “Ping on Demand in real time..
Landmark Definition: This Landmark feature enables users to import landmarks from a data source (ie. Customer database from MS Outlook, MS Access, ODBC, text file) and plot them on their map. These landmarks can then be used in the Nearest Vehicle Location Service (described below) or displayed on the Activity Report, Stop Report or Telematics Report along with the address.
Nearest Vehicle: This feature enables users to find the nearest vehicle to an address, point-of-interest or landmark. The subscriber can specify the number of vehicles to display and the search radius and a list of candidate vehicles that match the criteria are returned, sorted by distance from the landmark or address.
Q. What kind of Telemetry Services you are providing?
A.
geomama
provides remote vehicle controls and alerts that provide the following benefits:
On-board vehicle equipment monitoring for usage activity. Provides reporting that is analyzed to assess average work order times and to verify overall equipment activity.
Panic alerts provide lone workers an in-vehicle emergency situation communications method beyond voice.
Temperature of trailers can be monitored for variances that would damage perishable goods.
Vehicles can be controlled remotely to open/lock doors, immobilize engines (in case of theft) and monitor excessive speed.
Q. Why should I consider
geomama
tracking solutions?
A.
Vehicle tracking systems are increasingly becoming a part of any large company’s risk management and safety strategies. Reduced speeding and unauthorized use pay back quickly when accidents are reduced and asset theft is eliminated. Driver behavior is improved and overall fleet policies are reinforced with a tracking mechanism that provides real data in the case of violations. Positive reinforcement is also enabled. Among the corporate objectives that
geomama
Tracking solution provides are enhanced customer service, improved fleet efficiency, lower operating costs, compliance with corporate or state and federal mandates and driver safety through location awareness and emergency response.
Q. What happens if my vehicle leaves a coverage area?
A.
geomama
in-vehicle hardware will store data until coming back into coverage. At this point, all location data is transmitted from the vehicle to our server. This means that even if a vehicle is out of coverage for an extended period of time, there will still be complete history of the vehicle's movements after the vehicle returns to coverage.
Q. Is it possible to communicate with the driver through the device?
A.
Yes, it is possible to have two way communications from the control station to the driver of the vehicle.
We can implement headset/speaker & microphone so that the control center/fleet manager can speak with the driver by dialing the SIM card number. For the voice facility to be activated, a voice enabled SIM card has to be placed. Also, a voice call can be initiated by the driver by pressing on the voice option button (panic button).
Q. For what kind of business
geomama
tracking solution is appropriate?
A.
The target market for the
geomama
tracking solutions & fleet manangement is Regional/Urban Fleets with high data throughput requirements, a requirement for real-time applications, Internet and back office connectivity.
geomama
also delivers a competitive
AVL
solution for customers seeking a fleet tracking application as the first of their telematics applications.
Target Fleet Markets:
Security - drive-by residential & commercial security
Construction – Specialty Trade Contractors, Building & Heavy
Services – HAVC – Plumbing / Heat & Air, Towing
Business, Personal, Health – building maintenance, equipment rental, linen services, security system services, locksmith, waste management, home care, lawn service, lumber
Passenger Transit – limousines, taxis, shuttles, buses, Trucking – long haul and regional carriers
Wholesale / Retail – industrial machinery, petroleum, beverages and groceries
Waste Mangement – municipal waste carriers
Municipalities - City, County, State, Public Utilities
Q. What information is required from my Cell sim provider in order that
geomama
device can be configured?
A.
the
AVL
requires a SIM card for data communications in which
GPRS
is activated. You may need to find the Access Point Name (APN) used by the
GSM
provider (Mobile service provider); an Access Point Name (APN) identifies an external network that is accessible from a terminal. To check the APN configuration for various providers, please follow the link